Frequently Asked Questions

Which credit cards do you accept?
Can I cancel my order?
Can I return an item that is damaged, defective, or I just don't want?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?

General FAQs

Which credit cards do you accept?
Visa, Mastercard,Discover/Novus, and American Express cards are accepted, as well as debit cards which bear the Visa or Mastercard logo.

Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call us for return instructions.

Can I return an item that is damaged, defective, or I just don't want?
All returns must be approved in advance and assigned a Return #. Depending on the situation there may or may not be a restocking charge as well as freight charges. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. Items not in resaleable condition will be refused. Certain merchandise may require manufacturer service first before return is allowed.

Shipping FAQs

How long will it take to receive my order?
We attempt to ship stocked items the same day the order is received. Because of our UPS pickup time, orders received after 3:00 PM PST cannot be shipped same day. Delivery time for items not in stock vary, but frequently ship in 2-3 weeks. The standard shipping time for orders shipped via UPS ground is 5-10 days, and promotional items should ship in 4-7 days. Large items are shipped via common carrier (trucking company).

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery.

Can I ship my order to a different address (Drop Ship)?
Yes! When you place your order, just give us the ship to address as well as the bill to address. Remember to use a street address, not a Post Office Box, for any shipping address.

How are shipping charges calculated?
Shipping charges vary according to product type and destination. Shipping is calculated by adding the inbound and outbound freight charges. Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.

We have a knowledgeable sales staff waiting to help you select the correct product for your needs. Please give us a call between 8:30AM - 5:30PM PST M-F to learn more about our products or to place an order.

Phone: 206-248-0141

Fax: 206-248-0571

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