Customer Service


Shipping & Delivery

We ship all orders as quickly as possible; usually the same day or next day for products that are in-stock.  Our standard shipping method is UPS ground, although we do occasionally ship via USPS or FedEx depending on the destination address and customer requirements.


Privacy & Security

Nelson Northwest Alaska is committed to ensuring that your privacy is protected.  Any customer information that we collect will be used only for the purposes of processing orders or providing better service.  We will never sell your information to a third party.  Please see our privacy policy for details.


Returns & Replacements

We stand behind the products that we sell.  If a product from our catalog is defective or fails to perform as expected within 30 days of purchase, please contact us to arrange a return for a full refund.  
Unused standard products that are in original, undamaged packaging may be returned within 30 days of purchase for a full refund less shipping charges.
Special order items and custom products are not returnable.
All returns require an RMA from Nelson Northwest Alaska.  Please contact us for an RMA before returning any merchandise.



We accept orders by email, fax, phone, and through our online store.


Payment, Pricing & Promotions

We accept all major credit cards over the phone and through our online store.  We also offer net 30 terms for B2B sales on approval of credit.  Please contact us to set up a net 30 account.
We charge sales tax by default on all orders billed or shipped to Washington state.  If you have a valid Washington state reseller permit, please contact us first before making a purchase that should be tax-exempt.


Viewing Orders

Orders placed through our online store can be viewed for a limited time in orders.  For information about all other orders, please contact us.


Updating Account Information

Your account details in the Nelson Northwest Alaska online store can be updated at any time through my my account.  To change any information outside of your online profile (corporate billing address, etc.), please contact us.
Nelson Northwest Alaska • 2115 SW 152nd St. • Seattle, WA 98166 • 800-726-1884
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